We’re a full-service CRM agency, providing all the support you need for successful CRM management – from planning and operations to technical know-how and content expertise.
Our team includes specialists in CRM, Marketing, Sales, and MarTech, allowing us to customise our services to fit your needs perfectly.
In our “Spotlight on Services” series, we introduce team members and explain how they contribute to your projects or daily support when you team up with us.
John Mitu
Technical CRM Specialist
John joined our team during a particularly busy period, and his timing couldn’t have been better! Serving as our technical expert, he excels in various technical aspects. From assisting clients with API integrations, to skilfully handling data segmentation and overseeing marketing automations from start to finish, John brings a wealth of expertise to the table.
Tackling incomplete data is essential, especially with Salesforce estimating that 91% of CRM data is incomplete. Accurate, well-organised data is key to running successful CRM operations, and John is the expert you can count on to get your data in order.
John brings a strong background in CRM development, consistently showcasing a passion for the technical nuances of CRM systems and websites. His exceptional work ethic, hands-on approach, and extensive client experience in both B2B and B2C make him a valuable asset for adept problem-solving, analytical thinking, and optimising functionality.
How John supports our clients
- Problem Solving: Ability to troubleshoot and resolve technical issues related to CRM systems.
- Analytical Thinking: Using data-driven insights to optimise CRM strategies and improve customer experiences.
- Data and Segmentation: Leveraging data-driven segmentation for optimised campaigns and personalised customer experiences.
- API Integration: Proficient in integrating APIs to connect and synchronise data between CRM systems and external applications.
- Technical Specialist: Proficient in server-side JavaScript (SSJS) and AMPscript, with expertise in SQL querying for advanced data manipulation and personalisation within marketing campaigns.
- Email Marketing & Marketing Automation: Journey automation, campaign segmentation, implementation, monitoring and optimisation.
- Marketing Metrics: ROI analysis and web trends & advertising reporting, Google Analytics and Google website optimiser.
Sectors
eCommerce, Technology, Retail, Sales, Non-profit organisations, Manufacturing.
Platform Knowledge
Salesforce, Marketing Cloud, Pardot, Klaviyo, Hubspot, Customer.io, Iterable, Hubspot, WordPress, Litmus.
Are you looking for technical CRM support?
Thinking about what we can do for you? Why not read why you should use WeDoCRM as your technical resource here.
