How to Retain Customers with Post-Christmas CRM Tactics
While Christmas may be over, the real gift of customer loyalty is just waiting to be unwrapped. For online businesses, it is definitely the time
Return Rates and Customer Lifetime Value for Retail Success
In recent news, a major fashion retailer made headlines for a controversial decision that has ignited a social media storm. The retailer deactivated thousands of
Retail and CRM: how to do more with less
You can’t really miss the overall sentiment in the retail sector; 2023-2024 will remain a tough market. Inflation remains at an all time high, squeezing
How acquisition data can shape your retention strategy
When we’re asked how much data an organisation should collect, we only ever respond in one way. There’s no such thing as too much data.
Maximise your loyalty programme with slicker personalised communications
“According to the study of 1,000 people, 92% of Brits are relying on loyalty programmes to give an extra boost to their everyday spending during
